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Refund Policy for Sadek Design

Effective Date: [14-9-2023]

1. Refund Eligibility

At Sadek Design, we strive to provide our clients with high-quality graphic design services. We understand that exceptional circumstances may require a refund. Refund requests will be considered under the following conditions:

  • Unsatisfactory Service: If you are not satisfied with the quality of our work or the services provided, you may request a refund.
  • Service Not Delivered: If, for any reason, we are unable to deliver the agreed-upon services, a full refund will be issued.

2. Refund Process

To request a refund, please follow these steps:

  • Contact us at [[email protected]] within [30 days] of receiving the final design or encountering the issue.
  • Provide a clear explanation of the reason for your refund request and any supporting evidence.
  • We will review your request and respond within [7-10 business days].

3. Refund Amount

  • If your refund request is approved, the refund amount will be determined based on the circumstances:
  • Unsatisfactory Service: Refunds for unsatisfactory service will be based on the extent of the issue. We may offer a partial or full refund at our discretion.
  • Service Not Delivered: In cases where we are unable to provide the agreed-upon services, a full refund of the payment made will be issued.

4. Payment Method

Refunds will be processed using the same payment method used for the original transaction. Please allow [7-10 business days] for the refund to appear in your account.

5. Exceptional Circumstances

In exceptional circumstances, we may consider refund requests outside the specified conditions. Such requests will be evaluated on a case-by-case basis.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

[[email protected]]

By engaging our graphic design services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Last Updated: [14-9-2023]

Delivery Policy

Delivery Policy

1. Delivery Timeframes

  • We are committed to delivering high-quality graphic design services within the agreed-upon timeframes. The delivery time will be discussed and agreed upon at the beginning of each project.

2. Revision Turnaround

  • We provide a specified number of revisions based on the package or project scope. Revisions will be processed promptly, and clients are expected to provide clear and concise feedback to facilitate the revision process.

3. Communication

  • We maintain open and transparent communication throughout the design process. Clients are encouraged to ask questions, seek clarifications, and provide feedback promptly via email or other agreed-upon communication channels.

4. Rush Orders

  • Rush orders are available for an additional fee, subject to our availability. Please contact us in advance to discuss rush order options.

5. Client Responsibilities

  • Clients are responsible for providing all necessary project details, content, and materials in a timely manner. Delays in providing essential information may result in project timeline extensions.

6. Project Approval

  • Clients are responsible for reviewing and approving final design drafts. Once a project is approved, any further changes may incur additional charges.

7. Delivery Format

  • Final design files will be delivered in the agreed-upon format (e.g., JPEG, PNG, PDF, etc.) via a secure file-sharing platform or email.

8. Ownership and Usage Rights

  • Upon full payment, clients have full ownership of the final design files for their intended use. We retain the right to showcase the completed work in our portfolio and marketing materials.

9. Refund Policy

  • Refunds are considered on a case-by-case basis. If a client is dissatisfied with the delivered work, they should contact us within [insert timeframe, e.g., 7 days] to discuss their concerns.

10. Force Majeure

  • We are not liable for delays or failures in project delivery due to circumstances beyond our control, including but not limited to acts of nature, accidents, or technology failures.

11. Privacy and Confidentiality

  • We take client confidentiality seriously and will not disclose any project details or sensitive information without client consent.

12. Changes to Delivery Policy

  • We reserve the right to modify this Delivery Policy at any time. Any changes will be communicated to clients through email or on our website.

13. Contact Information

  • If you have any questions or concerns regarding our Delivery Policy, please contact us at [[email protected]].

By engaging our graphic design services, you acknowledge that you have read, understood, and agreed to this Delivery Policy.

Last Updated: [14-9-2023]